Continuous Harassment to an Aged
Disabled Person by CAO /TR / BSNL Co / Alipore through erroneous bill for
deposit of SD for 2nd time – Refund duly adding accrued interest
thereon duly deducting from default official – urged with TRAI
To trai“Sudhir Gupta”“Anuradha Mitra”“Parameswaran N”S. Maity“MH Farooqui”“R K Upadhyay”HR-Yahoo
Today at 9:00 AM
Disabler's Desk - I
am a Retd. Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%),
right side of body fully paralyzed, cannot move out side with out an
escort but can only operate computer / internet with unusual left hand
to communicate rest part of world especially in connection with social
welfare works for betterment to old age disability and disabled persons
Received 17 Railway Awards during later part services at Metro
Railway-Kolkata - Chinmay Kar
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW
To whom it may be the concerned official of T R A I /India
All TRAI officers. &
CGM / CTD
[AT INITIAL
STAGE OF OUR GOVT.SERVICES EARLY 1060’S FEW LEFT BRITISH & INDIAN
ADMINISTRATORS USED TO ADVISE US NOT TO DEAL CASES LIKE POST OFFICE BUT UTILIZE
BRAIN. ADDRESSEE OFFICERS ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS
& AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL EXCERSIZE THEIR BRAINS
TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY
CLERICAL USELESS FORWARDING BUSINESS CONSUMES TIME ONLY]
Mananiya Mahoday,
Kindly refer to letter dated 05-03-2014 placed below along with series of correspondences made with CMD / BSNL, DOT & CGM / CTD Kolkata and others on the subject issue duly copy endst to you for information and active actions / reactions. In this connection your kind attention is specifically invited to correspondences exchanged between the parties mentioned above at attachment "Interest SD" and "Interest SD 2" for appreciation of the issue involved for which your kind intervention, suitable judgment & early orders solicited in terms of regulation act.
Kindly
see the recommendations cum opinion of the different persons of the society
viz: subham sen, bchhanda, nachiketa banerjee, binapanidevi & swapan ghosh
at attachment “Interest SD” in connection with refund of security deposit
deducted / held by BSNL Company wrongly / illegally with out any authority.
Such refund should be made with due interest accrued there upon @ prevailing
bank rate of interest & the interest payable should be realized from the
guilty official in pursuance with directive communicated by J&K State
Consumer Disputes Redressal Commission, Jammu headed by Hon’ble Mr. Justice
(Retd.) G. D Sharma and B.L Saraf, Member on 21-04-2009 copy placed at
“Interest SD 2’ so that the trend of sending wrong bill and directing customer
to go to the court for correction may be tuned down & arrested.
See
CGM to bchhanda (Although the U/s is complainant but not informed) at
attachment “Interest SD” that “The data available in CDR
system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental” –
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental” –
who has denied this - except that the existing Teracom Modem Type I
reinstalled on 03-12-2014 & NOT AS INDICATED BY CGM / CTD vide his mail
dated 02-04-2014 (attachment Interest SD) subsequently admitted as an error by
CAO /TR / Alipore vide mail dated 22-03-2014 at attachment Interest SD
2
TRAI is requested to examine the various noting made by
CGM / CTD dated 22-03-2014, 03-04-2014 & 02-04-2014. It will be clear from CMG / CTD note that they did not find &
examine their own record to verify the factual position & claims made.
Further it will be interesting to find that both CAO & CGM are puzzled /
confused to take decision as what to do with return of BB SD of Modem. Further it is surprising to find all the
notes made so far in connection with the instant issue are self contradictory
& confusing to each other notes. However it is to mention that Teracom Modem
Type I supplied to the undersigned was dealt with by CGM exclusively vide
letter of TS to CGM mail letter dated 05-08-2009 (See attachment “TS to CGM
5.8.2009”) and under para ‘f’ of the letter it was directed ‘f) One free
broadband modem (type-1) is granted as a very special case of humanitarian
issue. This will be effective from August’09.”
In view of the administrative directive
of CGM the BB Modem Type I supplied to me become free from August;2009 on
Humanitarian consideration as a special case. Bill for August’2007 for the
period 30-06-2007 to 31-07-2007 SECURITY
DEPOSIT BB MODEM = Rs. 500/- but modem
in question become free from Aug’2009, hence holding of SD for a free item of
supply treated as redundant deposited / as no SD can be held by any authority
for a goods supplied on free of cost / rent, & needs be returned on August’2009. TRAI i.e. competent
authority in terms of organization operational orders requested to examine the
issue on logical as well as legal point of view and pass suitable orders to
return BB SD with due
accrued interest there on at the earliest.
TRAI is requested to kindly see para 4
of my letter to Sri.K.C.Ghosh, Sr.GM / South/ BSNL dated 03-12-2013 sent as an
accompaniment to CMD’s mail to U/s dated 04-12-2013 placed at attachment
“Interest SD 2” . Monthly charges for Cable Internet UL of BCTN / Bongaon was
indicated as Rs.509/-. Happy to inform
that rate have been reduced to Rs.500/- per month.
However TRAI is requested to
kindly issue their orders on the issues placed before them at the earliest
possible & oblige.
CGM / CTD is yet to response to my mail
dated 04-04-2014.
Suitable reply
will be sent as soon as a response is received. U/s will be out of HQ
for 2 months on domestic reasons but will always e available on line.
Namaskaram,
Please see attachments
Chinmay Kar 22nd April’2014
   
|
Due to extreme disability reasons E-
governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in
kyinu1955@ gmail.com
Visit respective Web site for more details:
Human Right Activist- Yahoo Group, Active
Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading
Disabled forum around the world, Member Disabled group- Facebook, Twitter,
MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to
21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva
Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
Paschinmara, Bongaon,
North 24 Parganas, Pin: 743235 , India.{Permanent
Residence)
Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041
- 3 Attachments
- View all
- Interest SD.doc
- Interest SD 2.doc
- TS to CGM 5.8.2009.doc
XXXXXXXXXXXXXXXXXXXXXXXXX
Interest SD
02-04-2014 CGM / CTD to C.Kar
CGM CTD
To Me
2 Apr
Dear Sir,
It is for your kind information that following BSNL charges against Security Deposit are for BB Customers :
1) BB Plan security Deposit – It is equal to One Month BB Rental charge
2) BB Modem Security Deposit – Rs 500/- ( Refundable ) is taken from the customer to whom BSNL provides modem on rental basis .
In your case , as per your letter attached to e-mail received from CMD BSNL dated 02-04-2014 BSNL granted one free modem (Type-I) as a very special case i.e. no rent will be taken from you for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated 07-01-2014 . CAO/TR/ALP has already clarified in his mail dated 20-03-2014 that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem , but not the Modem Security Deposit amount Hence , it is payable by you & will be refundable after surrender of the BB Plan.
Moreover , it is learnt from your bill details that Type-II Modem is working against T/F no 033-24026000 in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for settlement of the same .
--
With Regards
CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in
It is for your kind information that following BSNL charges against Security Deposit are for BB Customers :
1) BB Plan security Deposit – It is equal to One Month BB Rental charge
2) BB Modem Security Deposit – Rs 500/- ( Refundable ) is taken from the customer to whom BSNL provides modem on rental basis .
In your case , as per your letter attached to e-mail received from CMD BSNL dated 02-04-2014 BSNL granted one free modem (Type-I) as a very special case i.e. no rent will be taken from you for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated 07-01-2014 . CAO/TR/ALP has already clarified in his mail dated 20-03-2014 that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem , but not the Modem Security Deposit amount Hence , it is payable by you & will be refundable after surrender of the BB Plan.
Moreover , it is learnt from your bill details that Type-II Modem is working against T/F no 033-24026000 in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for settlement of the same .
--
With Regards
CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in
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03-04-2014
CGM to C.Kar
CGM CTD
To Me
3 Apr
Dear Sir
Pl refer to your attachment CGM CMD 2009(3).doc .
In SL No (a) 5 adjustments amounting Rs.1108/- was made - all are related to Modem Rent only.
Sl No (b) charge of Rs. 500/- is related to BB Plan Security Deposit .
So no BB Modem Security Deposit was taken or adjusted .
Hence the bill dated 07-01-2014 seems to be correct .
For further clarification please contact CAO/TR/Alipore .
With Regards
CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in
Pl refer to your attachment CGM CMD 2009(3).doc .
In SL No (a) 5 adjustments amounting Rs.1108/- was made - all are related to Modem Rent only.
Sl No (b) charge of Rs. 500/- is related to BB Plan Security Deposit .
So no BB Modem Security Deposit was taken or adjusted .
Hence the bill dated 07-01-2014 seems to be correct .
For further clarification please contact CAO/TR/Alipore .
With Regards
CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in
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IMPORTANT COMMENTS ON
CIRCULATION COPY OF HUMANRIGHTSACTIVITY GROUP YAHOO TO THEIR VAST MEMBERS &
COPY ENDST TO YOU. PLEASE SEE
Chhanda Bhattacharjee
To hraap@trai.gov.in“Sudhir
Gupta” and 4 More...
13 Apr
Comments on hra circulation copy-
Kind attention invited: Telephone
Regulatory of India & DOT / India.
[ADDRESSEES ARE ALL HIGHLY PAID,
VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE
PERSONS WILL UTILIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY
DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS]
It is seen from CAO//TR/Alipore mail
to CGM/CTD/Kolkata dated 22.03.2014 (placed at body of letter) and further
dated 05.04.2014 “From: Pal Haripada <palharipada@gmail.com>
> To: CGM CTD <cgm_kolkata@bsnl.co.in>
>
> Sir,
> The data available in CDR system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly , Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
> Hence, as per action taken the modem security deposit Rs. 500/-
> charged 2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free modem as stated
> by Mr. Kar , if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.
> “ that CAO/TR/Alipore did not reconcile facts &figure and did wrong dealings with consumer.
> To: CGM CTD <cgm_kolkata@bsnl.co.in>
>
> Sir,
> The data available in CDR system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been shifted on 03.12.13 and Type WI modem provided on rental
> basis which re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly , Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
> Hence, as per action taken the modem security deposit Rs. 500/-
> charged 2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free modem as stated
> by Mr. Kar , if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.
> “ that CAO/TR/Alipore did not reconcile facts &figure and did wrong dealings with consumer.
In this context it
can be said that proposal made by Sri.Subham Sen dated 27.03.2014 &
Sri. Nachiketa Banerjee, dated 28.03.2014 lying with your office may kindly be
connected and necessary orders be issued treating this as MOST URGENT. It is however
not understood as to why a consumer has to suffer financially every time for
erroneously / wrong bill by BSNL Company and TRAI remain silent.
bchhanda, Near Sporting Club, South Kolkata, 13th April'2014
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On Friday, 28 March 2014 8:33 AM, Nachiketa Banerjee
<banerjeenachiketa@yahoo.in> wrote:
HRA Comments, C/to all concerned
There should be no hesitation on the part of Telephone Regulatory Authority of India to accept & implement as pointed out vide noting dated 27.03.2014 placed below in connection with payment of interest @ bank rate while returning wrong bill adjustment of wrong bills of BSNL Company. This is extremely needed to stop making wrong bill by BSNL Company and harass its customer. It is expected that TRAI will issue necessary directives in this regard immediately to stop arbitrary action by a lessee company and getting benefit out of it.
Nachiketa Banerjee, 28.03.2014, HRA Memer.
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There should be no hesitation on the part of Telephone Regulatory Authority of India to accept & implement as pointed out vide noting dated 27.03.2014 placed below in connection with payment of interest @ bank rate while returning wrong bill adjustment of wrong bills of BSNL Company. This is extremely needed to stop making wrong bill by BSNL Company and harass its customer. It is expected that TRAI will issue necessary directives in this regard immediately to stop arbitrary action by a lessee company and getting benefit out of it.
Nachiketa Banerjee, 28.03.2014, HRA Memer.
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On Thursday, 27 March 2014 2:12 PM, Subham Sen <subhamsen13@yahoo.in>
wrote:
Comments on HRA circulated copy:-
Attention invited to e-mail
dated 05-03-2014 addressed to TRAI by
Chinmay Kar in connection with certain charges claimed without showing any
reasons except stating “One time charges for Rs. .”
It is usually seen that
Bharat Sanchar Nigam Limited Company used to charges “Late payment of bill”
though payment made in time, charges an amount towards SD, subsequently found
SD in question already paid / not required, charges made for a specific item against
supply of a lower quality etc but refunded at a later date without paying any
interest thereon for holding money unnecessarily / unreasonable period with
BSNL Company. BSNL Company used to charge late fee even on the schedule date of
payment (in case payment is not made within 10.00 hrs). As such for holding /
blocking of money for unnecessary / unreasonable reasons why BSNL Company will
not refund payment adding prevailing bank interest rates. Telephone Regulatory
Authority of India is requested to issue
necessary orders in this respect immediately for adding interest. Intentional,
Careless, Nonsense type of billing may be stopped in case it is proved that
wrong billing has been made the amount involved be deducted from concerned
official at fault. It should not be expected that every time customer has to
bear cost of careless billing. Suitable orders solicited immediately.
Subham Sen,Garia,S.Kolkata,27.03.2014
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Binapani
Devi
To humanrightactivistap@trai.gov.insecretary@trai.gov.in and 6 More...
12 Apr
Continued comments on HRA
circulation-
Special attention of TRAI & DOT
invited
Similarly a copy received by me and I do
agree with Sri.Swapan Ghosh comments placed below. Had discussed with Sri. Kar
along with documents and factual position prevailing. It seems that
CAO-TRA-Alipore /BSNL continue telling lie to their CGM / CTD. Let all of
us watch the proceedings after Sri. Kar’s reaction…,
Binapanidevi, Paschimpara, 743235, 12-04-2014
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On Saturday,
12 April 2014 2:34 PM, Swapan Ghosh
<swapanghosh10@yahoo.in> wrote:
Comments on HRA post
[ADDRESSEES ARE ALL HIGHLY PAID,
VAST QUALIFIED ADMINISTRATORS & AS SUCH IT IS EXPECTED THAT THESE PERSONS
WILL EXORCIZE THEIR BRAINS TO DEAL A CASE AND NOT MERELY CARRY OUT LIKE POST
OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS]
Ref: CGM / CTD’s mail
dated Monday 7th April’2014 to undersigned.
TRAI may kindly connect
all communications made in this connection
.
.
CGM / CTD [cgm_kolkata@bsnl.co.in ]
vide mail
quoted above, copy placed below for ready reference, sent a copy of
CAO / TR / Alipore
[Pal Haripada <palharipada@gmail.com>]
mail to CGM
/ CTD dated 07.04.2014 to U/s for information.
The issue was discussed
with Chinmay Kar the principal complainant of the issue involved but it is
understood that no copy or any information is sent to Sri Kar in this respect
for his reaction. This type of hide & sick business by BSNL Co is not understood.
Let Sri. Kar’s
observation on CAO’s letter dated 07.04.2014 to CGM / CTD is placed for
perusal, further remarks will follow:
Swapan Ghosh 12.04.2014
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