Monday, April 21, 2014

Continuous Harassment to an Aged Disabled Person by CAO /TR / BSNL Co / Alipore through erroneous bill for deposit of SD for 2nd time – Refund duly adding accrued interest thereon duly deducting from default official – urged with TRAI

Continuous Harassment to an Aged Disabled Person by CAO /TR / BSNL Co / Alipore through erroneous bill for deposit of SD for 2nd time – Refund duly adding accrued interest thereon duly deducting from default official – urged with TRAI  

To trai“Sudhir Gupta”“Anuradha Mitra”“Parameswaran N”S. Maity“MH Farooqui”“R K Upadhyay”HR-Yahoo
Today at 9:00 AM

Disabler's Desk - I am a Retd.  Sr. Citizen (69+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata - Chinmay Kar 
[A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system]
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW
 
To whom it may be the concerned official of T R A I /India
All TRAI officers. & CGM / CTD
 
[AT INITIAL STAGE OF OUR GOVT.SERVICES EARLY 1060’S FEW LEFT BRITISH & INDIAN ADMINISTRATORS USED TO ADVISE US NOT TO DEAL CASES LIKE POST OFFICE BUT UTILIZE BRAIN. ADDRESSEE OFFICERS ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL EXCERSIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS CONSUMES TIME ONLY]
 
Mananiya Mahoday,
 
Kindly refer to letter dated 05-03-2014 placed below along with series of correspondences made with CMD / BSNL, DOT & CGM / CTD  Kolkata and others on the subject issue duly copy endst to you for information and active actions / reactions. In this connection your kind attention is specifically invited to correspondences exchanged between the parties mentioned above at attachment "Interest SD" and "Interest SD 2" for appreciation of the issue involved for which your kind intervention, suitable judgment & early orders solicited in terms of regulation act.
 
Kindly see the recommendations cum opinion of the different persons of the society viz: subham sen, bchhanda, nachiketa banerjee, binapanidevi & swapan ghosh at attachment “Interest SD” in connection with refund of security deposit deducted / held by BSNL Company wrongly / illegally with out any authority. Such refund should be made with due interest accrued there upon @ prevailing bank rate of interest & the interest payable should be realized from the guilty official in pursuance with directive communicated by J&K State Consumer Disputes Redressal Commission, Jammu headed by Hon’ble Mr. Justice (Retd.) G. D Sharma and B.L Saraf, Member on 21-04-2009 copy placed at “Interest SD 2’ so that the trend of sending wrong bill and directing customer to go to the court for correction may be tuned down & arrested.
 
See CGM to bchhanda (Although the U/s is complainant but not informed) at attachment “Interest SD” that “The data available in CDR system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been  shifted on 03.12.13 and Type WI modem provided on rental
> basis which  re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental” –
who has denied this - except that the existing Teracom Modem Type I reinstalled on 03-12-2014 & NOT AS INDICATED BY CGM / CTD vide his mail dated 02-04-2014 (attachment Interest SD) subsequently admitted as an error by CAO /TR / Alipore vide mail dated 22-03-2014 at attachment Interest SD 2
 
TRAI is requested to examine the various noting made by CGM / CTD dated 22-03-2014, 03-04-2014 & 02-04-2014. It will be clear from CMG / CTD note that they did not find & examine their own record to verify the factual position & claims made. Further it will be interesting to find that both CAO & CGM are puzzled / confused to take decision as what to do with return of BB SD of Modem. Further it is surprising to find all the notes made so far in connection with the instant issue are self contradictory & confusing to each other notes. However it is to mention that Teracom Modem Type I supplied to the undersigned was dealt with by CGM exclusively vide letter of TS to CGM mail letter dated 05-08-2009 (See attachment “TS to CGM 5.8.2009”) and under para ‘f’ of the letter it was directed ‘f) One free broadband modem (type-1) is granted as a very special case of humanitarian issue. This will be effective from August’09.”
In view of the administrative directive of CGM the BB Modem Type I supplied to me become free from August;2009 on Humanitarian consideration as a special case. Bill for August’2007 for the period 30-06-2007  to 31-07-2007 SECURITY DEPOSIT BB MODEM  = Rs. 500/- but modem in question become free from Aug’2009, hence holding of SD for a free item of supply treated as redundant deposited / as no SD can be held by any authority for a goods supplied on free of cost / rent,  & needs be returned on August’2009. TRAI i.e. competent authority in terms of organization operational orders requested to examine the issue on logical as well as legal point of view and pass suitable orders to return BB SD with due accrued interest there on at the earliest.
 
TRAI is requested to kindly see para 4 of my letter to Sri.K.C.Ghosh, Sr.GM / South/ BSNL dated 03-12-2013 sent as an accompaniment to CMD’s mail to U/s dated 04-12-2013 placed at attachment “Interest SD 2” . Monthly charges for Cable Internet UL of BCTN / Bongaon was indicated as Rs.509/-. Happy to inform that rate have been reduced to Rs.500/- per month.  
 
However TRAI is requested to kindly issue their orders on the issues placed before them at the earliest possible & oblige.
 
CGM / CTD is yet to response to my mail dated 04-04-2014. Suitable reply will be sent as soon as a response is received. U/s will be out of HQ for 2 months on domestic reasons but will always e available on line.
 
Namaskaram,
Please see attachments
Chinmay Kar 22nd April’2014

Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
chinmaykar@yahoo.co.in 
kyinu1955@ gmail.com
Visit respective Web site for more details:  
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India , DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India. 
Paschinmara, Bongaon, North 24 Parganas,  Pin: 743235 , India.{Permanent Residence)
 Kolkata address on medical consideration: 3, Panchanantola Road (G.Floor), Paschimputiary, Kolkata – 700041
 XXXXXXXXXXXXXXXXXXXXXXXXX 


Interest SD




02-04-2014    CGM / CTD to C.Kar

CGM CTD
To Me
2 Apr
Dear Sir,
It is for your kind information that following BSNL charges against Security Deposit  are for BB Customers :

1)    BB Plan security Deposit – It is equal to One Month BB Rental charge
2)    BB Modem Security Deposit – Rs 500/- ( Refundable ) is taken from the customer to whom BSNL provides modem on rental basis .

In your case , as per your letter attached to e-mail received from CMD BSNL dated          02-04-2014 BSNL granted one free modem (Type-I) as a very special case  i.e. no rent will be taken from you for Type-I modem till this approval continues.
Your complaint is for Rs 500/- charged as “One Time Charge” in the bill dated 07-01-2014 . CAO/TR/ALP has already clarified in his mail dated 20-03-2014 that this is due to BB Modem Security Charge which is refundable .
BSNL has waived only rent for Type-I Modem , but not the Modem Security Deposit amount Hence , it is payable by you & will be refundable after surrender of the BB Plan.
Moreover , it is learnt from your bill details that Type-II Modem is working against T/F no 033-24026000 in your residence . Rent for Type-II Modem is payable .
In such circumstances you are requested to contact with CAO/TR/ALP for settlement of the same .

--
With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

OOOOOOOOOOOOOOOOOOOOOOOO
03-04-2014  CGM to C.Kar

CGM CTD
To Me
3 Apr
Dear Sir

Pl refer to your attachment CGM CMD 2009(3).doc .

In SL No (a) 5 adjustments amounting Rs.1108/- was made - all are related to Modem Rent only.

Sl No (b)  charge of Rs. 500/- is related to BB Plan Security Deposit .

So no BB Modem Security Deposit was taken or adjusted .

Hence the bill dated 07-01-2014 seems to be correct  .

For further clarification  please contact CAO/TR/Alipore .

With Regards


CGM Sectt.
Calcutta Telephones, BSNL
Telephone Bhawan, 2nd Floor
34 BBD Bag, Kolkata-700001
E mail:cgm_kolkata@bsnl.co.in

OOOOOOOOOOOOOOOOOOOOOOOO


IMPORTANT COMMENTS ON CIRCULATION COPY OF HUMANRIGHTSACTIVITY GROUP YAHOO TO THEIR VAST MEMBERS & COPY ENDST TO YOU. PLEASE SEE

Chhanda Bhattacharjee
To hraap@trai.gov.in“Sudhir Gupta” and 4 More...
13 Apr
Comments on hra circulation copy-
Kind attention invited: Telephone Regulatory of India & DOT / India.

[ADDRESSEES ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS & AS SUCH IT CAN BE EXPECTED THAT THESE PERSONS WILL UTILIZE THEIR BRAINS TO DEAL INSTANT CASE ON MERIT AND NOT MERELY DISPOSES LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS] 

It is seen from CAO//TR/Alipore mail to CGM/CTD/Kolkata dated 22.03.2014 (placed at body of letter) and further dated 05.04.2014 “From: Pal Haripada <palharipada@gmail.com>
> To: CGM CTD <cgm_kolkata@bsnl.co.in>
>
> Sir,
>      The data available in CDR system against the Telephone No.
> 24026000 has been verified again and it is noticed that the telephone
> has been  shifted on 03.12.13 and Type WI modem provided on rental
> basis which  re-activated on 3.12.13. Before the shifting, the
> telephone was working with BB and modem was provided on rental basis.
> Accordingly , Rs. 500/- was taken as security deposit against the
> modem on 26.07.07. After shifting Rs. 500/- has been charged again in
> CDR system by ITPC Kolkata in normal way during bill generated in
> January 2014.
>      Hence, as per action taken the modem security deposit Rs. 500/-
> charged  2nd time will be refunded and will be adjusted in next
> generation of bill as per norms. For providing free  modem as stated
> by Mr. Kar , if there is any special order/santion issued in favour of
> him may kindly be conveyed for further action by this end please.
> “ that CAO/TR/Alipore did not reconcile facts &figure and did wrong dealings with consumer.

In this context it can be said that proposal made by  Sri.Subham Sen dated 27.03.2014 & Sri. Nachiketa Banerjee, dated 28.03.2014 lying with your office may kindly be connected and necessary orders be issued treating this as MOST URGENT. It is however not understood as to why a consumer has to suffer financially every time for erroneously / wrong bill by BSNL Company and TRAI remain silent.
bchhanda, Near Sporting Club, South Kolkata, 13th April'2014 

OMOMOMOMOMOMOMOMOMOMOMO
On Friday, 28 March 2014 8:33 AM, Nachiketa Banerjee <banerjeenachiketa@yahoo.in> wrote:
 
HRA Comments, C/to all concerned

There should be no hesitation on the part of Telephone Regulatory Authority of India to accept & implement as pointed out vide noting dated 27.03.2014 placed below in connection with payment of interest @ bank rate while returning wrong bill adjustment of wrong bills of BSNL Company. This is extremely needed to stop making wrong bill by BSNL Company and harass its customer. It is expected that TRAI will issue necessary directives in this regard immediately to stop arbitrary action by a lessee company and getting benefit out of it.
Nachiketa Banerjee, 28.03.2014, HRA Memer.

OMOMOMOMOMOMOMOMOMOMOMO
  
On Thursday, 27 March 2014 2:12 PM, Subham Sen <subhamsen13@yahoo.in> wrote:
 
Comments on HRA circulated copy:-

Attention invited to e-mail dated 05-03-2014 addressed to TRAI by Chinmay Kar in connection with certain charges claimed without showing any reasons except stating “One time charges for Rs.     .”
It is usually seen that Bharat Sanchar Nigam Limited Company used to charges “Late payment of bill” though payment made in time, charges an amount towards SD, subsequently found SD in question already paid / not required, charges made for a specific item against supply of a lower quality etc but refunded at a later date without paying any interest thereon for holding money unnecessarily / unreasonable period with BSNL Company. BSNL Company used to charge late fee even on the schedule date of payment (in case payment is not made within 10.00 hrs). As such for holding / blocking of money for unnecessary / unreasonable reasons why BSNL Company will not refund payment adding prevailing bank interest rates. Telephone Regulatory Authority of India is requested to issue necessary orders in this respect immediately for adding interest. Intentional, Careless, Nonsense type of billing may be stopped in case it is proved that wrong billing has been made the amount involved be deducted from concerned official at fault. It should not be expected that every time customer has to bear cost of careless billing. Suitable orders solicited immediately.
Subham Sen,Garia,S.Kolkata,27.03.2014



OMOMOMOMOMOMOMOMOMOMOMO
 Binapani Devi
To humanrightactivistap@trai.gov.insecretary@trai.gov.in and 6 More...
12 Apr

Continued comments on HRA circulation- 
Special attention of TRAI & DOT invited

Similarly a copy received by me and I do agree with Sri.Swapan Ghosh comments placed below. Had discussed with Sri. Kar along with documents and factual position prevailing. It seems that CAO-TRA-Alipore /BSNL continue telling lie to their CGM / CTD.  Let all of us watch the proceedings after Sri. Kar’s reaction…,
 Binapanidevi, Paschimpara, 743235, 12-04-2014

OMOMOMOMOMOMOMOMOMOMOMO

On Saturday, 12 April 2014 2:34 PM, Swapan Ghosh <swapanghosh10@yahoo.in> wrote:
 
Comments on HRA post

[ADDRESSEES ARE ALL HIGHLY PAID, VAST QUALIFIED ADMINISTRATORS & AS SUCH IT IS EXPECTED THAT THESE PERSONS WILL EXORCIZE THEIR BRAINS TO DEAL A CASE AND NOT MERELY CARRY OUT LIKE POST OFFICE, PETTY CLERICAL USELESS FORWARDING BUSINESS]

Ref: CGM / CTD’s mail dated Monday 7th April’2014 to undersigned.


TRAI may kindly connect all communications made in this connection
.
CGM / CTD [cgm_kolkata@bsnl.co.in ] vide mail quoted above, copy placed below for ready reference,  sent a copy of CAO / TR / Alipore [Pal Haripada <palharipada@gmail.com>] mail to CGM / CTD dated 07.04.2014 to U/s for information.

The issue was discussed with Chinmay Kar the principal complainant of the issue involved but it is understood that no copy or any information is sent to Sri Kar in this respect for his reaction. This type of hide & sick business by BSNL Co is not understood.

Let Sri. Kar’s observation on CAO’s letter dated 07.04.2014 to CGM / CTD is placed for perusal, further remarks will follow:

Swapan Ghosh 12.04.2014 

OMOMOMOMOMOMOMOMOMOMOMO 
Posted by at No comments:
Subscribe to: Posts (Atom)